SHIPPING POLICY
At Rebound.lk, we are committed to delivering your orders safely and promptly. Please read our Shipping Policy carefully to understand how we handle your purchases.
1. Shipping Area
We currently deliver islandwide across Sri Lanka. We do not offer international shipping at this time.
2. Delivery Time
Orders are usually delivered within 3 to 4 working days from the date of dispatch. Delivery times may vary depending on location and external factors such as holidays or unforeseen delays.
3. Shipping Method
We use trusted courier partners to ensure your products arrive safely. Please ensure that your shipping details are accurate at the time of order to avoid delays.
4. Shipping Charges
Shipping charges are calculated during checkout and may vary depending on your location. Any additional costs due to incorrect addresses or failed delivery attempts are the responsibility of the customer.
5. Order Tracking
Once your order is dispatched, we provide tracking information so you can monitor your shipment. Customers are advised to keep the tracking details safe for reference.
6. Delivery Issues
If you encounter any issues with delivery, such as missing or delayed shipments, please contact us via our social media channels with your order details. Our team will assist in resolving the matter promptly.
7. Failed Deliveries
In case the delivery cannot be completed due to incorrect address or unavailability, your order may be returned to our warehouse. Additional shipping charges may apply for reshipment.
8. Contact Information
If you have any questions regarding our shipping policy or need assistance with your order, please contact us via our social media channels or email at info@rebound.lk.
Returns & Exchange Policy
At Rebound.lk, we strive to ensure that all products reach our customers in perfect condition. Please read our Returns & Exchange Policy carefully to understand how we handle defective or damaged products.
1. No Returns for Size or Change of Mind
We do not accept returns for size issues or if you change your mind. Customers are responsible for confirming their size before placing an order.
2. Defective or Damaged Products
Although all jerseys undergo a quality check before dispatch, if you receive a defective or damaged product, you may request an exchange by following our detailed Returns & Exchange process.
3. Exchange Process
If an exchange is approved, the replacement jersey will be added to our next pre-order batch and delivered once it arrives. Customers will be updated on the expected arrival date.
4. Shipping Costs
Customers are responsible for the shipping costs related to returns or exchanges.
5. Eligibility
Only defective or damaged products are eligible for exchange. Items returned due to size or personal preference will not be accepted.
6. How to Request an Exchange
To request an exchange, contact us via our social media channels with your order details and a clear photo of the defect or damage. Our team will guide you through the next steps.
7. Communication
We will keep you informed throughout the exchange process, including expected delivery dates for your replacement product.
