Frequently Asked Questions
Check out the most frequently asked questions here, if you still need help then please contact us at
contact.fusiongear@gmail.com
Order & Shipping
No, we currently ship islandwide only across Sri Lanka.
Delivery usually takes 3 to 4 working days.
No, we currently do not offer express or same-day delivery.
Once your order is dispatched, we will provide tracking details via your registered contact method.
Yes, you can request a change by contacting us as soon as possible through our social media channels.
Our delivery team will attempt to contact you. If unsuccessful, your order may be rescheduled or returned to our warehouse, and additional delivery charges may apply.
Products & Authenticity
We specialize in sports attires and jerseys.
Yes, all our products are officially sourced and 100% authentic.
No, a warranty or guarantee is not required for our products.
All products undergo a thorough quality check before dispatch to ensure they meet our standards.
Please check the individual product page for any available customization options.
Size availability is listed on each product page. Please confirm your size before placing an order, as we do not accept returns for size issues.
Payments & Discounts
We accept Cash on Delivery, Credit/Debit Cards, and Direct Bank Transfers.
Customers can pay half of the purchase amount upfront via Credit/Debit Card or Direct Bank Transfer. The remaining balance is paid upon delivery.
Yes, we regularly provide discount codes and seasonal offers. Check our website or social media for the latest deals.
Yes, customers can split their payment: half upfront and the remaining half upon delivery via card or bank transfer.
Yes, all online transactions are secure and encrypted to protect your information.
Only one discount code can be applied per order. Please refer to the terms of the promotion for more details.
Returns & Exchanges
No, we do not accept returns for size issues or change of mind. Please confirm your size before ordering.
If a product is defective or damaged, you can follow our detailed Returns & Exchange Policy to request a replacement.
Exchanges are added to our next pre-order batch. Customers will be updated on the expected arrival date.
No, customers are responsible for the shipping costs in case of returns or exchanges.
No, only defective or damaged products are eligible for exchange.
Contact us via our social media channels with your order details and the issue you experienced. Our team will guide you through the process.
Other Inquiries
You can reach us through our social media channels for any inquiries.
Yes, each product page includes guidance on usage and care instructions.
Yes, bulk orders and business purchases are most welcome. Please contact us via social media for assistance.
Follow us on social media or subscribe to our newsletter to get the latest updates and offers.
Order cancellations can be requested before the order is dispatched. Contact us immediately via social media to check eligibility.
Special packaging or requests can be arranged depending on availability. Contact us for more details.
